Ocean City Today

Peninsula Home Care earns top ratings in state survey

May 18, 2017

(May 19, 2017) Peninsula Home Care, a licensed and certified home health service provider headquartered on the Lower Eastern Shore, recently announced its Salisbury and Ocean Pines branch offices have achieved deficiency-free ratings upon completion of a major Maryland performance survey.

“A deficiency-free rating is equivalent to an entire classroom of students getting an A+ on an exam,” said Nancy Bagwell, Peninsula Home Care area director of operations. “It is a stamp of approval from the state after a thorough inspection process.

“Peninsula Home Care did not have a single inefficiency, which is an accomplishment that very few agencies are able to achieve,” she continued. “We are proud of the entire PHC team for their hard work, dedication and commitment to excellence in patient care and outcomes.”

State surveys are mandated every three years on behalf of the Centers for Medicare and Medicaid Services. CMS administers compliance procedures of Medicare health and safety standards for continuing care providers including home care agencies, hospitals, nursing homes and other facilities serving Medicare and Medicaid beneficiaries.

Agencies are evaluated on patient rights education, positive patient outcomes, medical error prevention, appropriate staff qualifications, emergency preparation and performance improvement data.

“The four-day surveillance period involves close monitoring of our staff and operations,” Bagwell said.  “State surveyors review patient records and accompany nurses and therapists on home visits to trace the patient experience, evaluate the care being provided and examine patient outcomes. In basic terms, they are looking to confirm that the plan of care provided meets the patient’s needs.”

Providing care for more than 30 years, Peninsula Home Care ensures that all patients are involved in their plan of care and strives to give them every opportunity to maintain their independence in the home.

The agency has served more than 39,000 patients on Delmarva and has been named to the “Home Health Care Elite” three times in six years. For more information, visit www.peninsulahomecare.com.

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